Advice about an eBay transaction?!?!
I listed a COACH Kristin Elevated Leather Tote-style #16815 on eBay and then shipped it to the buyer. The auction ended 11/14 and this is the message I received today 11/22-
I thought you should know that the coach bag you sold me was not in like new condition with only the one scratch. You can tell it had been carried a lot! from the looks of the leather. Several! scratches on it you neglected to state or reveal. Shipping was within the time frame you indicated, but the bag was not. Disappointed, I wanted this kind of bag for a long while and now I have one that you stated was in "like new" condition with a minor scratch which you indicated. Just disappointed that you charged what you did- I took you at your word- buyer beware I guess. I could have purchased it cheaper and in better condition from another post I saw on here. Feel taken. Sorry but it should have been listed as "used" with several scrapes and scratches in the worn looking leather!
-NEW COACH 16815 Kristin Elevated Leather North South Tote Handbag Platinum Gold
Item Id: 190599418212
End time: Nov-14-11 15:36:40 PST
Buyer:
lt1inman (4)
I am in SHOCK!! this has never happened to me before-I purchased this handbag from the COACH outlet! I'm thinking that the buyer was expecting the leather to be smooth. I know for a fact that this bag is made of a "textured" type of leather, although the black and the pink colors are made of "smooth" leather. I purchased this bag with the 2 scratches on the bottom and with the COACH retail tag NOT attached but inside the front pocket. I CLEARLY stated these things in my eBay listing AND I also had a picture of the scratches In my listing!!! I am beyond upset that everything this buyer is saying is UN-TRUE!!!
I have 100% positive feedback and I am VERY proud of that!!!
I don't know how to handle this and ANY ANY ANY advice on what I should do would be GREATLY appreciated!!! I feel like my credibility is being questioned by a buyer who has SERIOUS buyers remorse!!! HELP
I listed a COACH Kristin Elevated Leather Tote-style #16815 on eBay and then shipped it to the buyer. The auction ended 11/14 and this is the message I received today 11/22-
I thought you should know that the coach bag you sold me was not in like new condition with only the one scratch. You can tell it had been carried a lot! from the looks of the leather. Several! scratches on it you neglected to state or reveal. Shipping was within the time frame you indicated, but the bag was not. Disappointed, I wanted this kind of bag for a long while and now I have one that you stated was in "like new" condition with a minor scratch which you indicated. Just disappointed that you charged what you did- I took you at your word- buyer beware I guess. I could have purchased it cheaper and in better condition from another post I saw on here. Feel taken. Sorry but it should have been listed as "used" with several scrapes and scratches in the worn looking leather!
-NEW COACH 16815 Kristin Elevated Leather North South Tote Handbag Platinum Gold
Item Id: 190599418212
End time: Nov-14-11 15:36:40 PST
Buyer:
lt1inman (4)
I am in SHOCK!! this has never happened to me before-I purchased this handbag from the COACH outlet! I'm thinking that the buyer was expecting the leather to be smooth. I know for a fact that this bag is made of a "textured" type of leather, although the black and the pink colors are made of "smooth" leather. I purchased this bag with the 2 scratches on the bottom and with the COACH retail tag NOT attached but inside the front pocket. I CLEARLY stated these things in my eBay listing AND I also had a picture of the scratches In my listing!!! I am beyond upset that everything this buyer is saying is UN-TRUE!!!
I have 100% positive feedback and I am VERY proud of that!!!
I don't know how to handle this and ANY ANY ANY advice on what I should do would be GREATLY appreciated!!! I feel like my credibility is being questioned by a buyer who has SERIOUS buyers remorse!!! HELP