This is so ridiculous...

[Khaleesicat]

This the 3rd Chanel item I've ordered and all have been damaged. I'm starting to feel very discouraged. At this price point, this is unnacceptable.

 

[Khaleesicat]

I can't get the second photo to upload but there are scratches like that all over the bottom and sides.

 

[lallybelle]

Probably a display, it looks "handled". Your SA should have never sent that out to you. Sorry, I know it's a pain to return, etc.

 

[Kt00381n]

Ugh looks terrible

 

[Dluvch]

Is that lambskin? Not acceptable at all!

 

[katielure]

Terrible!

 

[hermes_obsessed]

I'm sorry this happened! Definitely a go-back; unacceptable!

 

[avecamoursteph]

Oh my! That is horrible! You should definitely request them to send you a brand new one that has not been touched! My recommended SA only sends me items that are still in original packaging and never the floor model one.

 

[gail13]

It seems like you need a SA that looks out for you and treats you seriously. Check the recommended SA thread or ask for a referral. Do you have a store near you?

 

[ceedoan]

that is horrendous and unacceptable, esp paying an arm and leg for these bags!! back it goes!! i agree, maybe find new SA that won't send u crap!!

 

[the_lvlady]

Sorry you have to have to go through this!

 

[Jaxholt15]

Are you ordering the same style and color every time? Wow, you are correct, at the Chanel price point you should expect almost perfection. I cannot imagine Chanel would want an SA sending something damaged to you, their reputation is at stake.

 

[Makenna]

Sorry this happened to you, agreed with others here maybe a new SA.

 

[MyLuxuryDiary]

Completely unacceptable

 

[bagarella]

I would recommend going in person to buy/pick up the bags