- Jul 6, 2008
I recently sold a pair of pre-owned sweater boots and mailed it by usps parcel post. The buyer kept on emailing me where is her boots and I always promptly replied that I used parcel post as a shipping method as stated in the listing w/c can take up to 8 days. I asked her to be patient and that I will contact her if she does not receive them by the end of the 2nd week. In my head, I was thinking why does she not check the tracking link?! Anyway, the buyer received her boots and left positive feedback. She left, "great condition". Now I get an email that she spoke to soon that the cuffs are worn and will not stay up her leg. These boots were sold pre-owned and as stated in the listing has only been worn for a few hours. I honestly do not know if the cuffs are worn or not because I never worn these boots for a full day. I accept no returns as stated in the listing. How do I approach this? I have not contacted buyer yet? Do I just accept a return just to get it over with ? The buyer did not say she would like to return it . A part of me wants me to have her return it so she would know how much it would cost her to ship that item back to me! As a seller, do I just take the return or stand for yourself and say item is as described in listing?