Ditto here. I did the same thing. It was definitely longer than my City strap, but not 27". So I don't think that all boxes come with exactly a 27" strap, but they should definitely be longer than the City's strap.When I first received my box I thought the same thing. I had to measure it and compare it to my city strap before I believed that I had received the correct one. Congrats on your box! I love the style and color!!