Ok. So let me start off by saying, I am one of the forum members that is against test driving items and then returning them. Anyway, I was one of the first customers to use the new louisvuitton.com web site, although I wasn't given a free gift like some. I purchased the pastilles white key chain. It came to me in plastic and I opened the plastic put it on a few of my LV bags to see how I liked it and decided it wasn't for me. I never worn it out or test drove it, just tried it on my bags snapped a few pics to see how it looked and called the 800# and got a return # and paid to send it back on Nov 6. It was signed for by an LV warehouse employee on Nov 8. I then waited 2 weeks for an email confirming receipt or refund to my cc, when nothing arrived I started calling the 800# to find out where my refund was. I called every other day for the past few weeks to find out what the problem was. No one at LV knew where my package was or what was going on, I spoke to 4 different sales reps and no help at all. Finally I filed a charge back last week and provided my cc all the tracking info and such. My cc company hasn't responded yet who won the chargeback. Anyway, today with no notice whatsoever, I recieve a box from LV. Inside is a pastilles key chain just like the one that I had only with finger prints and scratches everywhere. This thing is beat up and a letter stating that they aren't giving me the refund because its not in saleable condition. I am furious, it was NOT in this condition when returned. What should I do now? Keep a beat up key chain? I spend a lot of money a year with LV and can't believe this is happening.