HI guys, here is my story. I sold a Bottega Veneta bag to a buyer last month, everything was alright, and after a month, that buyer raised a claim against me via paypal, the reason is ' item not as described'. The buyer said the bag that I sold her was a fake, which is apparently not, the reason that she wanted a refund from me is she used the bag TWICE, and somehow the bag fell apart, so she wants a refund from me. How ridiculous is that, who knows why the bag fell apart, besides that, the bag has been used by her, I can't accept the return of a used bag!!!