I had taken my mandarin epi speedy to get the rings repaired because they had started rusting after 2 months of purchase. It has been 7 WEEKS!! They were non responsive when i called to see where my purse was at. So i went in yesterday and they kept ummming and hummmming about when i would get the damned thing back. It had been at repair longer than i had actually had the bag. So i demanded that they replaced it with a new one. At first the manager said no, causing my mother to throw a fit. And LOW and BEHOLD, they let me exchange it with anything in the store. I swear, they dont let you do anything until you get super pissed. And of course, the didnt have my speedy...so i ended up with a Mandarin alma. Since they let me get a new purse, i also snatched up their last magenta perf keychain. Im still pretty pissed off about the whole thing, their service is pretty terrible now. For a expensive purse, you'd think their service and quality would be better than this. I doubt i'll be buying another purse anytime soon again.