To mark the occasion of her obtaining her PhD last year, my mother and I made a pilgrimage to the Hermes othership in Paris, on Rue St-F. She wanted to buy her dream watch - the Hermes Cape Cod in Gold with a croc strap. She loves her watch so much!
BUT
It stopped one day, out of nowhere. She sent it back to the head office, who sent it to Singapore to be fixed. She did not want a replacement because it was so sentimental!
ALAS
It stopped again! So she decided to accept their offer to have the whole watch replaced this time, sadly....
HOWEVER:
The new watch has stopped also!!
My mother is really very unhappy, because she is in love with her watch, and no other brand can tempt her.
Hermes have been horrified by her misfortune, offering refunds and repairs, but it looks rather unencouraging, doesn't it?
Does anyone have any experiences or advice they would like to share? What should she do?
Thanks in advance x
BUT
It stopped one day, out of nowhere. She sent it back to the head office, who sent it to Singapore to be fixed. She did not want a replacement because it was so sentimental!
ALAS
It stopped again! So she decided to accept their offer to have the whole watch replaced this time, sadly....
HOWEVER:
The new watch has stopped also!!
My mother is really very unhappy, because she is in love with her watch, and no other brand can tempt her.
Hermes have been horrified by her misfortune, offering refunds and repairs, but it looks rather unencouraging, doesn't it?
Does anyone have any experiences or advice they would like to share? What should she do?
Thanks in advance x