The RealReal-- Item returned to me after 2 months?

Anesthestia

Member
Nov 7, 2017
550
789
New York
Anyone ever had a consigned item returned to them from The RealReal WEEKS after it was already listed and sold?

A few days ago I got an email telling me that "A shipment containing your returned consignment items is on its way." and inside is one of my consigned items. When I look at my account, this item is now labelled "inferior quality", which I'm told often means that they deemed the item fake (it's not, and besides, this item has been listed for sale by them since March!).

Quite odd, all I can imagine is perhaps whoever purchased my item reported it fake and decided to return it, and The RealReal sided with them and so sent my item back? But it had passed the initial inspections, and had been for sale for more than two months with the original brand label. When it had finally sold about 2 weeks ago, I'd thought that was done and finished. Quite odd.
 

Anesthestia

Member
Nov 7, 2017
550
789
New York
Was your item listed with eligibility for return?

Sorry this happened to you. I hope the buyer did not do a bait and switch.
No, my item wasn't eligible for return! I highly doubt it's a bait and switch since it's not very expensive, and not a common item. Thanks for posting :smile:
 
Oct 31, 2011
447
246
When you get it back, do check it over carefully. It is possible that the buyer returned it damaged and TRR did not want to have to pay for it or deal with it.
 

aerinha

Member
Feb 26, 2012
4,075
5,956
USA
That is weird. Never had that happen, but they refused to list a vintage ring because the star sapphire was created. Gold and diamonds are real, I was honest it was a synthetic star and my “consignment coordinator” of the month said it was fine to send. But back it came.
 
Apr 15, 2007
63,283
6,976
Anyone ever had a consigned item returned to them from The RealReal WEEKS after it was already listed and sold?

A few days ago I got an email telling me that "A shipment containing your returned consignment items is on its way." and inside is one of my consigned items. When I look at my account, this item is now labelled "inferior quality", which I'm told often means that they deemed the item fake (it's not, and besides, this item has been listed for sale by them since March!).

Quite odd, all I can imagine is perhaps whoever purchased my item reported it fake and decided to return it, and The RealReal sided with them and so sent my item back? But it had passed the initial inspections, and had been for sale for more than two months with the original brand label. When it had finally sold about 2 weeks ago, I'd thought that was done and finished. Quite odd.
Is it possible that the buyer had a third party authenticate the item & TRR took it back based on the info they received?