Warning - loooooong! So I went to the Somerset Collection in Troy, Michigan today to buy myself a birthday present (my birthday isn't until next week, but whatev!). I was planning on buying a Damier cles at the boutique, but when I went in and found someone to help me, the only one they had in stock was made in Spain. This is not a huge deal, if I can't find one that is made in France it's not like I won't buy it, I just prefer French pieces. But there is also a mini-store in the Saks, so I told the guy that I would check there first and if they didn't have one that was made in France I would come back for the cles. Rewind a second - I went in at 11 AM, so there was nobody in the store, but I had to walk up to an associate and request assistance, which always bugs me. I don't like hoverers, but if I'm shopping somewhere where clearly I can't just grab something and take it to the register, I want someone to approach me to help. The guy who helped me was very short with me (I asked to see a couple of new bags, and every time I asked him a question, he replied basically in monosyllables, he wasn't very knowledgeable about the product, even mispronounced the name of the Abbesses!) and just sort of rubbed me the wrong way. Another thing that bugged me was that there were shipping boxes on the floor, which I think is unacceptable when a store is open (I work retail). So anyhoo, I go to the mini-store in Saks. There was only one girl, but as soon as I stepped foot into the LV "zone" she came over and very sweetly greeted me and asked what she could do for me. I told her the situation and we looked for a cles that was made in France. She only had Spanish cles as well, but she was so sweet that I decided to just buy the cles there instead of going back to the boutique. We had very pleasant conversation while she was wrapping me up, she gave me my box and dustbag and all that good stuff. I also mentioned that I would like to get my Damier keepall painted with my family coat of arms but knew that usually they only do hard-sided, blah blah, is there anything they can do for me? And she said that the policy is only hard-sided, but in the past she thinks people may have gotten other pieces done, so she would ask her manager and follow up with me, which was nice, since she could have just said "No, we don't do that," and saved herself the trouble. After giving her my number, I went back to the boutique to tell the sales associate that I had gotten my cles, because I hate leaving people hanging (I didn't want him to hold it or anything for me, and I know that, from my retail experience, I am always let down when a customer says they'll be back and never shows). I was planning on just telling him that they had a French cles at Saks, not that I decided to buy from her just because, and ask if he had a catalogue. Well, when I came in he was helping someone with Lockits, and didn't even acknowledge me, although I definitely know he saw me. I didn't want to disturb, so I found the other girl who was working, and asked her if I could get a catalogue. She seemed very flustered, and said, "I'm not sure if we have any that are available for sale, I can check, but I think there's a place where you can order it online." I informed her that I don't pay for catalogues and left, shaking the dust from my feet. :s Anyway, I was parked outside Saks, so as I left I saw my girl again and she waved to me, so I went over and said "I forgot to ask, you don't happen to have any catalogues, do you?" I was sure she wouldn't, but she smiled and said, "Oh, sure, let me grab one for you out of the back!" She came out with that beautiful blue book and told me to have a great day. I said "Jo," her name is Jo,"you are a delight!" and went home! So, moral of the story, I had what would have been a lackluster shopping experience, rescued by the fantastic service from Jo at Saks! I don't think I will be darkening the door of the Somerset boutique any time soon, but if I need to get anything else here in Michigan, I know where I'll go!