The finish is wearing off my birkin...

LVLover

Hermes Only
O.G.
Jan 18, 2006
2,103
1,155
Please help...the pallidum finish is wearing off the hardware on one of my birkin's strap!?! I see can see some gold color - like brass. Can Hermes replace?? What do I do??
 

thyme

Member
Jun 17, 2011
11,828
5,542
H can replace hardware. i had a kelly wallet where part of the palladium toggle had discoloured. i took it to H to get it replaced. H replaced it free of charge as it was deemed a defect. so take yours to H and let them assess it.
 

LVLover

Hermes Only
O.G.
Jan 18, 2006
2,103
1,155
Here is a picture....

I don't live near a store so to just pop in and have them look. I'm sure this would need to go to Paris for repair... How long do repairs normally take?
 

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MsHermesAU

Member
Jul 16, 2012
1,804
689
Here is a picture....

I don't live near a store so to just pop in and have them look. I'm sure this would need to go to Paris for repair... How long do repairs normally take?
Oh wow, this is not OK at all! :shocked: I'd say this would have to go to Paris, and I'd be shocked if they charged you anything for it. This seems to be a fault, not wear and tear whatsoever. If they did try to charge you I would really put my foot down (but I doubt you will need to).

I would guess and say the repair would take 6 months - 1 year at the absolute most. I'm sure your store could give you a better estimate. It's not a quick turnaround but you deserve for this to be fixed!
 

birkel

O.G.
Jan 17, 2009
6,418
420
happened on th center plaque of my Kelly etoupe it was changed by Hermes no charge !!! two month wait but no charge. :smile:
 

broadway

Member
Aug 14, 2011
88
1
UK
Looks like a defect. There seems to be more and more stories like this. Are H standards slipping?
 

ermottina

O.G.
Mar 6, 2009
256
957
It's definitively a defect. I also had a couple of bag with the same problem and have been replaced without any additional cost. Just have to be be patient, it takes at least two months before it returns.
 

jalapeno

Member
Jan 30, 2012
610
30
Happened to my So Kelly, as the H store in my area does not have an artisan, I had to send it to the nearest possible H in another country. Replacement was free and it took less than a month for them to finish it but still haven't had the chance to pick it up so it's still there waiting for me :S