- Jan 18, 2006
Please help...the pallidum finish is wearing off the hardware on one of my birkin's strap!?! I see can see some gold color - like brass. Can Hermes replace?? What do I do??
Oh wow, this is not OK at all! I'd say this would have to go to Paris, and I'd be shocked if they charged you anything for it. This seems to be a fault, not wear and tear whatsoever. If they did try to charge you I would really put my foot down (but I doubt you will need to).Here is a picture....
I don't live near a store so to just pop in and have them look. I'm sure this would need to go to Paris for repair... How long do repairs normally take?