I completely agree with ayla on this. I think a lot of us have experienced both - clearly, all of us are consumers/customers, and a lot of us have worked in retail or customer service in one way or another. It really boils down to the individual case - I remember being more receptive to customers (when I worked at Anthropologie) who spoke to me calmly and with courtesy, whereas it was hard to respect those who were outright belligerent. Even if you've been wronged, there is a way to calmly "demand" action or something to right it versus outright yelling and causing a scene.ayla said:Not always. I think the phrase should be more along the lines of "even if the customer is wrong, chances are they will get their way".
lol "the customer is always an a**hole" i completely forgot about that line.whatzerface said:I'm totally with Amanda on this one. I worked in a retail furniture store for 5 years and know exactly the kind of customers she is talking about. Some people are just completely unreasonable. They think because they drop $1000 that you owe them something, when we would have about 20 people spending $1000+ in week and not expect to be treated like they're the most valuable and important customer to ever set foot in the store.
I don't know if many of you have seen "Mallrats" but I love when Ben Afflecks character says to Jeremy Londons character "Let me tell you something. The customer is always an ___hole!" I thought that was so funny. Obviously it's not true of all customers but it's the jerks that make everyone hate their jobs in retail.