Thank you ladies!

FendiBagLady

Member
Sep 27, 2005
351
5
For your advice about my Novak. I went back to the store and they gave me another one. They were super nice about it! I will tell you that alll of them had scratches - the SA said it is because the leather scratches quite easily on this back. You can get it buffed to remove trhem but it is one of those bags that just scratch from the slightest bump. If you can put ip with that, it is a BEAUTIFUL bag and the red is amazing - I get brown because the red has a longer waiting list. Call the NYC Alexander McQueen store and put yourself on the spring list - they are coming out with navy!
 

baglady

R.I.P. 1992-2006
O.G.
Dec 1, 2005
447
18
FendiBagLady,

I am glad it worked out for you.

Quick question, what did you mean when you wrote in your Buyer's Remorse post "final sale?" I thought it meant "no refunds, no exchanges" or did it mean "this is the last markdown sale for this item?"
 

FendiBagLady

Member
Sep 27, 2005
351
5
baglady said:
FendiBagLady,

I am glad it worked out for you.

Quick question, what did you mean when you wrote in your Buyer's Remorse post "final sale?" I thought it meant "no refunds, no exchanges" or did it mean "this is the last markdown sale for this item?"

I'm not sure - they stamped that on the receipt even though the print on the receipt says the normal policy is exchane or refund within 14 days. And seeing as the Novak is so popular and hard to get I wonder why they would need to make it final sale...When I went back to the store they gave me no problem about exchanging it for another one without a scratch and they said that if they had had a red one not on reserve I could have exchanged the brown for the red. Sadly, the waiting list for the red is too long and so I stuck with the brown. In any case thanks again for all of your advice. I would definitely recommend McQueen for good customer service- they are super nice!
 
Top