Terrible Service at Cartier

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BPC

BPC

Blue Jean Baby Queen prettiest Bal I've ever seen
O.G.
Mar 31, 2012
3,870
2,300
#1
About 4 weeks ago, I dropped off a necklace for something very simple- just wanted the length extended to 18".

On Wednesday, I received a txt, and email saying it was ready.

Went today to pick it up, and guess what? IT'S NOT! I was in the car while Chris, my husband went it.

First, the wait was forever. Then when it was finally his turn, the service rep. brings it out, measures it (this is all according to him), and it turns out the work wasn't done.
She tried calling the head jeweler but couldn't get through. Said she'll call us Monday.

The part I don't get is why wasn't the necklace checked prior to contacting me? Where's the quality control? Apparently they have none. So I just wasted a few hours of my life I'll never get back for no reason.

I'm very disappointed right now. I've never even worn the necklace that's now been with them for about a month.
 
#4
If you don't absolutely want the necklace, I'd almost ask for a full refund on the necklace because they haven't done the work, it's unworn, and it's not worth the stress.
 
#5
ame said:
If you don't absolutely want the necklace, I'd almost ask for a full refund on the necklace because they haven't done the work, it's unworn, and it's not worth the stress.
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+1. Maybe it's just me, but the jewelry/item should elicit happy memories and good vibes which makes up the whole experience.
 
#6
ugh that's frustrating to here. and I guess I am clueless 'cause I have a necklace that needs a new clasp and assumed it would be a matter of a day or two.

thank you for sharing though, now I am prepared to be w/o my necklace for long!
 
#7
BarbAga said:
Ouch, that isnt a good thing. Lets just hope it was a mis-hap. Maybe they will comp you the service charge. Sorry about the wasted time.
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beachy10 said:
Wow, talk about waste of time. I would demand the service be done for free.
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ame said:
If you don't absolutely want the necklace, I'd almost ask for a full refund on the necklace because they haven't done the work, it's unworn, and it's not worth the stress.
Click to expand...

katkrack said:
+1. Maybe it's just me, but the jewelry/item should elicit happy memories and good vibes which makes up the whole experience.
Click to expand...

Thanks for letting me vent

If they don't correct their mistake this week, I will ask them to waive whatever the fee is.

The necklace was an anniversary gift so I can't return it. I had it for all of 3 days (and only tried it on once) before dropping it off at Cartier.

The thing that really gets me isn't even the amount of time they've had it, it's that no one checked- which lead to me wasting my time and being disappointed.
Terrible customer service.


mundodabolsa said:
ugh that's frustrating to here. and I guess I am clueless 'cause I have a necklace that needs a new clasp and assumed it would be a matter of a day or two.

thank you for sharing though, now I am prepared to be w/o my necklace for long!
Click to expand...

Hope your experience will be better than mine. Good luck.
 
#9
I can understand your frustation but, well, they're only humans and sometimes s**t happens! Good luck with getting your necklace soon :smile1:
 
#10
Update:

They called today, apologized profusely and said it will be ready by next Monday. Will even send it out to me so I won't need to come in.

At least they're trying.
 
#12
That's good to hear - mistakes do get made, especially in large organisations with lots of personnel, and while you never want to have mistakes made, it's really critical that they make an effort to address it promptly and make it up to you, deliver that customer service that wasn't there the first time. I'm pleased you get to wear your beautiful necklace soon :tup: :yes:
 
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