First off, happy new year everyone! I’m having a conundrum and would appreciate your advice! I really wanted to get the LV heart and some initials hotstamp but we don’t have the heart here in th uk so I went through Shop and box and found a nice lady in the USA willing to buy the item for me from a New York store (in this instance an iPhone X case) and have it hot stamped. I paid well over the odds to get it, what with customs fees, the shoppers fees, website fees and the like, and was hugely disapointed to see the hot stamper had done a terrible job on the initials upon receiving it! It was an incredibly shallow stamp barely hovering on the surface of the leather, no embossing at all! Lots of foil was missing with more flaking off when I lightly brushed it with a finger. This is before I had even had a chance to use it!!!! Someone at LV actually thought this was acceptable! The heart isn’t peeling but is just as shallow so no doubt will follow suit! I took it on the chin feeling it wasn’t my personal shopper’s fault and decided to just go through the whole procedure again and just buy a new case. It would be too complicated to send the first one back to the USA and I couldn’t be unlucky twice, right? I told my shopper that the first hot stamp had been done inadequately and it was really important to me that an experienced hot stamper at LV did it this time because I had by now parted with stupid money for one little phone case just for the heart hot stamp! This morning I got a notification on Shop and Box and opened it to see my new phone case appearing to be, once again, surface stamped with no discernible embossing! Nooooooo! My personal shopper said: “The rep said the foil is easy to peel off because of the material.” Huh?! I’ve had 20 plus items hot stamped here in the uk including my previous iPhone case and have NEVER had a bad stamp! I have read about it happening on TPF but clearly this person at the LV store hasn’t a clue what they are doing! My previous iPhone7 case hotstamp still looks like the day it was first stamped even after a couple of years of daily use with no babying! A correctly done hotstamp should be deep and crisp, creating a little housing in which to lay the foil! Omg, I don’t need to explain it to you guys do I?! The question is what would you do?! I’ve told my shopper that I am unhappy and am waiting for her reply. Understandably I have to pay her every time she goes to the store but I don’t know what to do if the SA’s at LV have the audacity to deny the problem?! Here is a photo of the first hotstamp as it was upon receipt. I’ve never seen such a sloppily done stamp, it’s clearly horrible!! I have asked my shopper which store it was exactly but I wonder if she thinks I am being fussy as I don’t think she is a LV collector herself or else she would know this was not cool and reject the stamp immediately upon seeing it!