Tano Customer service?
- Thread starter sleepysox
- Start date
I would write to them again with your question. I usualy get an answer in a few days. Tano is a small company and their staff mainly deals with orders from retailers and the like. From my understanding they are a small
mom and pop operation and are not equipped to handle alot of email from
consumers. I would keeep trying though as your email might have fallen through the cracks.
mom and pop operation and are not equipped to handle alot of email from
consumers. I would keeep trying though as your email might have fallen through the cracks.
I didn't receive an answer to one of my emails until probably at least a week or more later and one email they never responded to (although it didn't require a response). They likely won't respond over the weekend so I would give it all of Monday and if no response, then email again. Good luck!
That's such bad CS
Beeb- I hadn't thought of that. I'll give it a go on Friday (just in case Tano email back in the meantime).
It's a shame and a bit ironic if they don't reply- they have such strict rules about who can be online stockists- like having great CS etc, yet they don't practice what they preach.
I would suggest that you call or email someone directly (ie diane, 914 241 0628, ext 1, email [email protected] )to inquire about the stockists of a particular bag.
Unfortunately, if you email the general [email protected] , your email will often get burried, from what I hear.
Unfortunately, if you email the general [email protected] , your email will often get burried, from what I hear.
Thanks for the info TE! I had a reply soon after I sent my email to the general email address but it is nice to have someone to direct your question to!
