i am not good at telling stories, so bare with me, but i am absolutely amazed at the level of customer service at Nordstrom. i have been dealing with the most amazing SA from Nordstrom Seattle, named Frederick...out of all the places i called he was the only one who was willing send me digi pics, we went back and forth, he even took pics with as well as without model. after about 1 week of back and forth via phone and email, i finally decided to make the purchase, however, within the same day i found out that my first choice bag became available at Saks, so i called back requesting to process the refund and he was not upset at all, he was happy for me and congratulated me on finally finding the one i wanted! he did not make me feel bad at all for wasting basically 1 week of his time, and made everything so easy... i feel terrible not buying it from him, but if i ever get the chance to do business w/ him, i will gladly help him earn his commission! he said he will even call me to follow up with me to make sure the refund went through okay and that i am happy w/ my new bag that i will be buying from Saks. just unbelievable! i have never been treated with so much respect and consideration by a SA.