I saw something today when I was in a local fp store. I was purchasing a key fob and the older woman next to me had with her a heinous signature Carly Foach. I mean it was REALLY bad, but then I was almost unsure of myself because the SA that was waiting on me said, I'll be with you in just a sec I just have to write up this repair for this customer.
I kept looking at it and saw the cheap "leather" with COACH stamped in the wrong font all over the hardware, and then the SA opened the bag and there it was, that awful signature inside as well.
By that time another SA came up to ring me up and I said to her, "look it's really none of my business but you guys know that bag she has is fake...right?"
She just looked at me and smiled and whispered "yes, but we're not allowed to say anything, we just send it in for "repair" for the customer."
Now I didn't stick around to see if they charged her the fee for sending it in, but why waste the SA's time and the woman's time thinking her bag is gonna get repaired? I get the whole lets not piss off a customer but I'd rather know I had a Foach and not pay the $20 fee to send it in and then get a letter from Coach anyway.
I kept looking at it and saw the cheap "leather" with COACH stamped in the wrong font all over the hardware, and then the SA opened the bag and there it was, that awful signature inside as well.
By that time another SA came up to ring me up and I said to her, "look it's really none of my business but you guys know that bag she has is fake...right?"
She just looked at me and smiled and whispered "yes, but we're not allowed to say anything, we just send it in for "repair" for the customer."
Now I didn't stick around to see if they charged her the fee for sending it in, but why waste the SA's time and the woman's time thinking her bag is gonna get repaired? I get the whole lets not piss off a customer but I'd rather know I had a Foach and not pay the $20 fee to send it in and then get a letter from Coach anyway.