Has anyone else had any issues with SummerBlue? I got a Gustto Setela from them for a great price -- 40% off. I carried it for a day and noticed a hole in the bag. I contacted them and they promptly agreed to an exchange. They received the damaged bag on 4/23 -- nearly three weeks ago. I've contact them multiple times (they ignore e-mails and it takes at least 3 days to get a reply!) and have been told they're trying to get a replacement bag from Gustto. I finally asked them for a refund, and was told that they can't give me a refund since they're getting me a replacement. (Though they also tell me that Gustto has never confirmed that they are shipping a replacement bag, so who knows when I will get it.) Does anyone else think that 3 weeks is too long to wait for a replacement bag? I even told them I'd take a different color, just to speed up the process. At this point all I want is a refund so I can get the Setela elsewhere, and I can't even get that!!! Has anyone else had problems with SummerBlu? If yes, how did you resolve them?