I sold a pair of brand new shoes on eBay last week, my listing included detailed measurements, and since I know that this brand runs small, I recommended to size up at least one full size. Today the buyer contacted me saying that she loves the shoes but they are too small and that she wants to return them. My listing did not mention anything about returns but of course I would rather not accept returns due to the hassle. What are your suggestions? Should I just tell her that I can't accept returns and risk getting a neautral or negative feedback since she is not happy. Or should I accept a return, but how should I handle the refund? Do I give a full refund although I have already paid eBay fees? How do you normally handle situations like this? TIA!