Is it normal for the straps on bags to fray? It's like it wasn't glued perfectly so is fuzzy.
Do you have a picture?
It's not normal but it happens. The strap on my old seasonal flap in calfskin split open in parts and I had it replaced by Chanel..
Did they replace the strap and the chain for free??
I called them and they said they heard it was an issue this iridescent color bag. Not sure why the color matters. Leather strap is a leather strap regardless of the color.
Take it in for repair before it gets worse.