Strap falling off of Alma BB...?! Help!

Jul 12, 2013
421
165
California
Hi everyone! I recently did a reveal on the alma BB I got in Vegas around Christmas time and after using the bag three times, I realized that the strap keeps coming undone by itself when I use it on my shoulder. I'm not sure why this is happening but it's always the back strap (behind my shoulder) that comes undone.

Is this normal?! Or should I ask for a replacement strap? IMG_1485739234.516868.jpg
 

daysha

Member
Sep 20, 2015
632
352
Washington, DC
I've had this happen with the Girolata. It would become disconnected almost every time I'd pick it up by the strap. I couldn't detect any sort of defect with the strap, but it annoyed me so much that I ended up selling it.
 
Jul 12, 2013
421
165
California
I ended up stopping by the 5th ave boutique in NYC and they are ordering me a new strap but in the meantime, I'll try to reverse the strap...thanks for all of your suggestions! [emoji8]