Strap Cracks - Beginning of the End?
- Thread starter tootsieroll49
- Start date
Goyard wanted my proof of purchase (scanned/photographed of receipt) before they allowed me to send the bag in for review.
I lost my receipt and had to get the Bal Harbor boutique to email me a purchase record all while wondering…
”Goyard US corporate! You have my full name, purchase date, and purchase location…you can find my purchase record!”
I lost my receipt and had to get the Bal Harbor boutique to email me a purchase record all while wondering…
”Goyard US corporate! You have my full name, purchase date, and purchase location…you can find my purchase record!”
I asked Goyard for a response yesterday (May 10) as I will be going to NY in mid June and would like to pick it up and avoid possible customs charges having it shipped back to Canada.
Received a response today -
“Your item has been evaluated and approved for an exceptional repair. Upon evaluation, we have determined the necessary interventions below:
Change Handles - $320
Shipping (2 way) – $145
3-4 weeks to repair.”
I am not happy. I will not be giving Goyard any more money for their products. I asked why I needed to pay to have a defective product repaired, will update on their response.
I will pick up the purse and resell as is, though I know I won’t get much for it now - think I am done with Goyard! I feel this is very cheeky - either it’s defective and they should repair for free, or it’s not defective and any repair will only last for a few months because of user error?
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How old is your bag? Is it much older than 6 months? Mine was just a handful of days or so over their 6 month “free-fix cut off” and I fought for my bag to get fixed because it is ridiculous that a barely used bag have cracks like this.
I agree. I will NEVER give Goyard my money again too.
My St. Louis was fixed for free last year. I think this is known issue for older St. Louis tote when I chat with the SA he said the new version should not have this issue anymore. I did email after sale service before go to Madison boutique drop off. I went in show them the email and fill out a form .I received my bag back almost 2 months later.
I bought it in June of 2022, cracks started appearing within the first few weeks but I didn’t actually email them until March of 2023. At the time I had no idea about the six month thing, I was sort of thinking I might just bring it in to have them look at it next time I’m in NY. Now I’m just so annoyed with their stalling and eventual crappy response - wish I had bought the Celine bag that I had my eye on at the time instead!
Is yours an Artois PM? If yes, I’m curious why it costs $320 to change your handles but $280 to change mine. I’m sorry you have to go thru this. It’s very disappointing because this is clearly a weak/defective glazing.
Yes, Artois PM. Didn’t even realize that they were quoting me a more expensive price than yours, even more annoying! And CAD is so weak against USD right now that it’s hardly worth it. I hope your straps will hold up, at least. So frustrating if you end up with cracking again.