Hi girls! I would love some input on an issue.... I have never actually bought a Chanel bag from the store and all my Chanels have been acquired second hand. Well, I have a vintage bag that I bought at a designer resale shop here in Manhattan a few months ago. They guarantee authenticity on all of their items. But this is a very unique bag and it has no hologram. Anyways, the bag has two pen marks on the front that need to be cleaned off. Well, I was in Saks the other day and stopped by the Chanel boutique in there and asked about cleaning. The lady there was rather rude and short and told me that Chanel will ONLY clean bags that have been bought at their stores. Is this true? She said I have to take the bag to the store I bought it at and they will "look it up in the computer" and then clean it. Is this true?? Has anyone taken a bag to Chanel to be cleaned that wasn't bought there? I've also been putting off taking it there b/c I don't know if it's authentic or not, and now, even if I do take it in, they might refuse to clean it anyways, not to mention the possible embarrassment if it's fake. What should I do?!