This another reason why sick of Coach, the SA's are snots and act so fake! They aren't much help anymore that I tend to find, they push stuff on you that you don't want and won't help you in finding what you need.
She should have walked her ass back to the back and brought out what you wanted to see! Shame on Coach and I don't blame the SA's I blame Coach because they hire these people!!
Carrie
Coach should thank tPF, since it has enabled alot of us to create a demand for products even before they are out for wide release. Also with helping new Coachies that have alot of questions they are afraid to ask stupid SA's with attitudes.
I totally agree with you.....just as there are bad and good apples as SAs or managers same goes for customers....
If I was in anyway rude to this manager I would have understood her "ground" on repeatedly stating that she didnt really understand what I want...(it was pretty clear)
However, I was calm, collected and actually pretty nice considering some of the things she did say to me
1) I was asking about a carly....she keeps saying zoe....lack of listening to the issue on hand fully
2) I repeatedly said I would have liked to know that it would be out before the end of the PCE as I would not have used it.....again she responded with she did not know exactly what I would like here......again lack of listening to the issue
3) When I mentioned I had learnt from a friend that the carly would be available, she went on to *assume* my friend was "TPF" and I felt kind of lecture me on how tpf has bogus infor ( I corrected her twice that TPF was not my source and that it was an actual person)
4)She then mentioned how she came on TPF and noticed a thread where it sounded like anyone can pretty much walk into the store, complain a little and the manager would mould to their request......I was extremely offended here b/c I felt she was implying this is what I was doing and I explained, listen I am not trying to see how much I can ***** and complain to get a deal....I merely feel mislead on your SA's part and would like to rectify this situation
5) she then mentioned that as she could not make the decision, she would be talking to the DM and I could talk to them as well to find a solution.....she proceeds to ask if this works for me.......I say fine......she then proceeds to break tat answer down and that I do not sound happy about this......I explain that if this is the only option ...what did she expect....for me to throw a tantrum on the phone?.......Im fine with this option and we can see what happens......
6) she goes on to say she can not be expected to lift restrictions just for one person.......again....she obviously didnt listen to the issue b/c the reason for this issue is not on me
7) somewhere in the conversation, she reads out the back of the PCE card to me and emphasizes "One time use".......I responde.....it would have been one time had your staff informed me properly of what I asked BEFORE i used it
8) I explain since I asked multiple times about the carly and was getting the same answer (no one knew)....I went ahead and used it and had I knewn it was coming I would have waited....she says she doesnt answer......how hard is this to comprehend??
I think that about covers this ridiculous conversation.....I dont even think I want to talk to her again on sat.....I think I just gave up......I shouldnt have to go through this much of a headache for something I feel was not my mistake
It's the difference between someone who is just doing a job and someone who really cares about the product they are selling.
The other day I walked in to look at a patent Bleeker flap and found it was too small for me. I asked to see something larger in a Bleeker and the SA leads me to an Ergo. I was like, 'That's nice, but I asked for something in a Bleeker style, not an Ergo.' He shoved me in front of the look book and retreated to the back. Nice. Maybe he was new? But nonetheless, didn't know what he was talking about. So I can only imagine how SAs with more of a clue probably hate tPF, because it makes them feel even more clueless!
good for youI'm going to agree on that some SAs are less than knowledgeable [of their products] than others, they should know what the haps is, but I make it my mission whenever I can to educate whomever wants to know.
I will also agree that some SAs act "fake," but I think that is because they are trying to befriend the customer in order to make the sale, forced effort that results in us [customers] feel annoyed and pressured. I know I have.
I will strongly agree on that some SAs are rude. Heck, I had an SA com in here, disclose my actual name [which I found to be very rude, mind you ] and accused me of making assumptions on a situation in which I felt pressured to purchase an item... Not very professional imo Cannot imagine how her attitude would have been had I dealt with her in person...
Inappropriate conduct [in and out of the workplace], discrimination and lack of knowledge of their products are only a few factors that make us [customers] turn around and look elsewhere for our Coach necessities... or even dare us branch out!
I find it ironic coach employees say things on TPF are inaccurate when most of what we know is pooled information from snippets of conversation with the SAs themselves. How many threads begin with guess what I just found out from my SA ..
If the SAs share little peices of information with each of us, together we have a pretty complete picture.