Store credit to purchase over the phone

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  1. I recently sent back a card holder I purchased (the closest store to me is hours away) and received store credit. The girl that handled this said I could call and order something through her when I decide what I want. Se mailed me the receipt of the credit but no business card so I do not have her name. I tried contacting Louis Vuitton about ordering through them over the phone but was told that I have to go to a LV store to use the credit as I am not able to over the phone for security reasons. Has anyone placed an order at a LV store and was able to use their credit? I hate being told different things because I never know which is correct. Thanks!
  2. Didn't this thread exist before? What happened to it?