I called customer service and she tracked it and said it was delivered and signed for on 12/14. I checked around my house (inside and out) and couldn't find it. I asked her to verify my address and....IT WAS SENT TO A PERSON IN CALIFORNIA WITH THE SAME NAME AS ME!!!! I double-checked my credit card statement and sure enough...it was billed to me!! I'm now waiting for a reply from CS (they needed to verify the info on their side) but in the mean time I don't know whether to laugh, cry or barf!
What happens next? Will LV make this up to me or just ship out my bag and say, "sorry"?? I think I need to cry...my first LV and I can't even enjoy it yet....
ITA. Good luck.WOW!!!! Why didn't they match up the billing address to the shipping address? DEMAND A REFUND NOW! They messed up on their behalf.. they better correct it.
OMG...that SA needed to double check. Regardless of the same name, it should be sent to the credit card holders billing address. You must speak to the manager, as this is uncalled for!!!
My own problem, similiar to yours, has not been resolved. I didn't get mine either. If FEDEX doesn't make good, I was promised a replacement, although the customer service rep did not elaborate on how they were going to resolve. So I hope the resolution is a quick one. I don't think I plan on making any more elux purchases, though.
that's what i was just thinking about. they should get it back from her, though, if they want to do the right thing. it's not fair that technically, you paid for her bag also. half price, but still, YOU paid for it.What ticks me off is they probably wrote off the other bag as I'm sure they'd be too embarassed to contact the other gal and ask for it back. Lucky her to get a free LV!!
Oh well, maybe there are honest people in the world. If it were me, I think I would return it. I am dead serious, but I am probably in the minority.I spoke with the Assistant Manager ". What ticks me off is they probably wrote off the other bag as I'm sure they'd be too embarassed to contact the other gal and ask for it back. Lucky her to get a free LV!!
Oh well, maybe there are honest people in the world. If it were me, I think I would return it. I am dead serious, but I am probably in the minority.