I still did not get a card in the mail today AND my stylist got hers days ago (we both started getting them about the same time a year ago). So I dug through my pile of mail and found the last handwritten note I got from one of the nice Coach SAs at the Tysons Galleria (my favorite local store). I called up the store and asked for the SA by name (Kim). Not only did she recognize my name as soon as I started talking to her, but when I said I hadn't gotten a preferred customer coupon, she immediately said not a problem, just come on in and we'll take care of you. She did ask when I was planning to stop by (either tomorrow or next Saturday) and said that since she was not working tomorrow, she would talk to the manager to make sure they knew that I was supposed to get the discount even though I don't have a card. YAY! I'll prob go next Saturday anyway, since not only will Kim be there to make sure I get my discount, but so my friend Vicki can come along and we can pick out a nice handbag for her as well. Hooray for good customer service and making things right!