Some of you may recall that I ordered a bag from them a couple of months ago and when I got it the front had a scratch on it. It was a small scratch and I couldn't photograph it well, but I notice it and it bugs me. They did nothing about it and didnt care. Well imagine my surprise today when I got a UPS bill for customs and duties for the bag even though their web site says they will pay for the customs and duties for the US. I am so mad right now I cant see straight. I already am out the money I paid for the scratched bag that I will not carry because it is scratched and now I have to pay $30.00 to UPS for the piece of crap. I would NEVER EVER do business with this company again. They are the worst I have ever dealt with. sorry to rant, but I just cant beleive this.