I purchased the Loeffler Randall Matilde boots about three weeks ago. I got an e-mail saying they were backordered and haven't been shipped. I was okay with waiting and hadn't ordered them through another vendor (who didn't have a backorder) because I had applied a 10% coupon code. I got the confirmation email with the total (with the 10% coupon applied) but yet on my credit card statement, the full amount was charged. I called customer service and spoke to this ridiculous valley girl that claimed she was the manager. She said that the discount doesn't apply to backordered products, and that I should read the fine print. I said I'd like to cancel the order, and she said I couldn't, and that I could only receive store credit. What kind of scam is this?!?! I told her I was going to notify my credit card company, and she said it was ok, because they have fine internet sales without me. Singer22 totally sucks.