I sent them my Gucci White Boston Bag (http://www.neimanmarcus.com/store/catalog/prod.jhtml?itemId=prod21690009&parentId=cat2970733&masterId=cat6170735&index=7&cmCat=) for cleaning. The SA said they would re-dye, clean the inside and clean the velvet in front and back. The corners had all started to peel (after only a few months -- though I did carry it tons--). Anyway, the repair center called and told me they didn't think re-dying was necessary so they would just clean and ship back. It just came back today, the inside and the velvet haven't been touched at all. The peeling parts seem to have been covered in that white gooey dye you use on kids dress shoes. So basically all they did was rub some white stuff on the corners and on the area near the handles (getting it on the hardware mind you). Has anyone had experience with Gucci repairs? I'm tempted to have it dyed closer to the grey color that seems to be showing through. Also any ideas about how to clean the velvet myself? Thanks! Edit: Also the metal part (the little knob you push to release the clasp) on the clasp in the front had been removed and tossed inside and now it doesn't seem to work!