Hi Everyone,
As I mentioned I contacted Jackie about these issues and here's her response. She's a wonderful person, has bent over backwards to make her clients happy. We can each view our opinions, I have no issue with that, but when it's done to simply drudge up negativity for the BE name, I will address it, as it comes down to courtesy and hearing the "other" side.....after all, there are always 2 sides to every story, right????
RESPONSE from Jackie of Belen Echandia:
There are obviously many things we could do to make everything perfect, but the prices would rise. In 4 years of business, I have hand-on-heart had a handful of bags returned (NONE of them for marks on exterior leather until the PF, really, honestly, none). Of all the bags we send to stores, we have had ONE return in 4 years, a bag in Harvey Nichols Hong Kong, whose magnet had fallen off. We are known by stores for being the handbag company with one of the lowest numbers of customer/quality complaints, on this basis.
Tags we had some issues with fuchsia stones falling out. The company which makes them is aware of this and has now made them wash-proof (some companies use them on jeans.
Leather- The leathers that we use are very natural and sometimes (I know this bit is hard to understand) the more expensive a leather, the more delicate it can be. Many cheaper leathers have coatings or coverings, even plastic doesn't mark as easily, so I prefer to use a better quality, which is available in lots of gorgeous colours, which is a little bit more prone to marks but which OVERALL I find looks prettier, smells nicer and overall wears better than a super-perfect plastic-looking material which is absolutely immune to marks or scratches. That said, this morning I have contacted the leather producers to find out if there is an additional protection we can apply to these types of leather which will not interfere with the beautiful finishing. I really hope I can find something
We use the same hardware as Miu Miu but it isnt silver and if people get perfume on it, or try to polish it with silver polish (has been known) it can tarnish (lots of handbag companies have this info on their websites we will be adding a product care section soon). As for the leather not being hard-wearing the chocolate leather, for example, is exactly the same as the dark grey. I think the only difference is probably the colour. If you buy a black handbag, you dont see the marks. When you start buying colours, you see them more.
As I mentioned I contacted Jackie about these issues and here's her response. She's a wonderful person, has bent over backwards to make her clients happy. We can each view our opinions, I have no issue with that, but when it's done to simply drudge up negativity for the BE name, I will address it, as it comes down to courtesy and hearing the "other" side.....after all, there are always 2 sides to every story, right????
RESPONSE from Jackie of Belen Echandia:
There are obviously many things we could do to make everything perfect, but the prices would rise. In 4 years of business, I have hand-on-heart had a handful of bags returned (NONE of them for marks on exterior leather until the PF, really, honestly, none). Of all the bags we send to stores, we have had ONE return in 4 years, a bag in Harvey Nichols Hong Kong, whose magnet had fallen off. We are known by stores for being the handbag company with one of the lowest numbers of customer/quality complaints, on this basis.
Tags we had some issues with fuchsia stones falling out. The company which makes them is aware of this and has now made them wash-proof (some companies use them on jeans.
Leather- The leathers that we use are very natural and sometimes (I know this bit is hard to understand) the more expensive a leather, the more delicate it can be. Many cheaper leathers have coatings or coverings, even plastic doesn't mark as easily, so I prefer to use a better quality, which is available in lots of gorgeous colours, which is a little bit more prone to marks but which OVERALL I find looks prettier, smells nicer and overall wears better than a super-perfect plastic-looking material which is absolutely immune to marks or scratches. That said, this morning I have contacted the leather producers to find out if there is an additional protection we can apply to these types of leather which will not interfere with the beautiful finishing. I really hope I can find something
We use the same hardware as Miu Miu but it isnt silver and if people get perfume on it, or try to polish it with silver polish (has been known) it can tarnish (lots of handbag companies have this info on their websites we will be adding a product care section soon). As for the leather not being hard-wearing the chocolate leather, for example, is exactly the same as the dark grey. I think the only difference is probably the colour. If you buy a black handbag, you dont see the marks. When you start buying colours, you see them more.
