I finally started truly considering a Stam at Neiman Marcus.... OMG I want one. That's THE bag I want right now. Why did I put it off and get the less expensive one, huh? ANYWAY... I had ONE issue with it. When using the chain strap on my shoulder the handles wouldn't go down right, like the leather wouldn't swivel on the brass. Is this going to cause an aesthetic issue? Will the handles ease up and move down? Thanks so much.