Hello fellow-purse lovers, I'm hoping someone out there can help....or even knows someone else who can.... I recently purchased a Marc Jacobs Stam bag in black which I am completely in love with. I've only had it two weeks and am so precious with it, I really look after it. I was at a party last night and a friend was admiring my bag. She held it up to look at it properly and as she did I noticed that the outside zipper pull (The entire thing, like the zipper pull and the leather strip and two gold balls attached to it, so now all that's on that outside pocket is the zip itself) was missing. I am so upset, I adore my bag and worst of all I have no idea when it fell off or where. Do you know if it can be replaced at a Marc Jacobs store or elsewhere? I've tried looking for a replacement on the Internet but to no avail. Please let me know if anyone can help, I'm really heartbroken, I know most people would say it's "just" a bag but it's not, it's so much more! I know you guys will feel my pain, please help if you can. Thanks -xxx.