I have recently been promoted to a managerial position with very little experience actually managing someone. I have always been an active leader and in past roles, I typically managed projects and have no problem coordinating or delegating tasks.
However, my company recently hired someone who I am just finding impossible to work with. They were hired while I was away on vacation, when I returned I was immediately promoted to a new position which included being her manager.
She has a "holier than thou" attitude and constantly questions every task I ask her to do. Her position is very entry level and I understand some of the tasks are not very fun, but we all start somewhere. She doesn't believe certain things should be her responsibility such as emptying the dishwasher, stocking the kitchen, or distributing mail. She is constantly suggesting in a very condescending tone that the other employees should not have to be "babied" so much and should be more independent.
One of her responsibilities is preparing the mail both regular and overnight. When the CEO's EA (who is also new) came to ask for assistance, my admin told her, "Here is the login information and password, I am sure you are fullly capable of handling this yourself". The EA walked away dumbfounded and asked me for assistance. She didn't say anything to my admin because she was new and thought that maybe she had been explained the process incorrectly. When I questioned my admin she said, "well, I am only supposed help if they ask." She didn't pick up on the subtly of the EA saying, "How do I go about sending this overnight package", and thought instead the EA should have requested, "Please send this package overnight" directly.
I sent her an email last week that included an excel file in it with one example I had already input. I then came out to her desk, went over it with her and left her on this for a week. I received it yesterday in MS Access! What the heck?! When I questioned her, I said, "I sent you the excel file last week which I wanted these items input into" she immediately replied with, "NO, YOU DIDN'T". Not a, "Oh, I don't remember that", not a "Oh, let me check". Of course I said, "Yes, I did. I will resend it to you" I then resend to her (which included original email date/time), return to her desk and she says, "I never got this". When I tell her that I know she did because when I came to her desk I went over it with her. She tells me, "No we didn't".
I am at my wit's end with this one. I do not know how to get through to her. I have told her numerous times that mistakes are ok, and I don't expect her to be perfect. But she can't/won't own up to anything. She has clearly listed incorrect dates and other information and when asked, she finally will say, "The only mistake I made was that date" and then blames someone else involved for not catching it.
Please help. I want to be able to work together with her, but obviously whatever I am doing is just not working.
(apologies for grammar/punctuation)
However, my company recently hired someone who I am just finding impossible to work with. They were hired while I was away on vacation, when I returned I was immediately promoted to a new position which included being her manager.
She has a "holier than thou" attitude and constantly questions every task I ask her to do. Her position is very entry level and I understand some of the tasks are not very fun, but we all start somewhere. She doesn't believe certain things should be her responsibility such as emptying the dishwasher, stocking the kitchen, or distributing mail. She is constantly suggesting in a very condescending tone that the other employees should not have to be "babied" so much and should be more independent.
One of her responsibilities is preparing the mail both regular and overnight. When the CEO's EA (who is also new) came to ask for assistance, my admin told her, "Here is the login information and password, I am sure you are fullly capable of handling this yourself". The EA walked away dumbfounded and asked me for assistance. She didn't say anything to my admin because she was new and thought that maybe she had been explained the process incorrectly. When I questioned my admin she said, "well, I am only supposed help if they ask." She didn't pick up on the subtly of the EA saying, "How do I go about sending this overnight package", and thought instead the EA should have requested, "Please send this package overnight" directly.
I sent her an email last week that included an excel file in it with one example I had already input. I then came out to her desk, went over it with her and left her on this for a week. I received it yesterday in MS Access! What the heck?! When I questioned her, I said, "I sent you the excel file last week which I wanted these items input into" she immediately replied with, "NO, YOU DIDN'T". Not a, "Oh, I don't remember that", not a "Oh, let me check". Of course I said, "Yes, I did. I will resend it to you" I then resend to her (which included original email date/time), return to her desk and she says, "I never got this". When I tell her that I know she did because when I came to her desk I went over it with her. She tells me, "No we didn't".
I am at my wit's end with this one. I do not know how to get through to her. I have told her numerous times that mistakes are ok, and I don't expect her to be perfect. But she can't/won't own up to anything. She has clearly listed incorrect dates and other information and when asked, she finally will say, "The only mistake I made was that date" and then blames someone else involved for not catching it.
Please help. I want to be able to work together with her, but obviously whatever I am doing is just not working.
(apologies for grammar/punctuation)
