Square mini chain twist

[einertia]

Hi everyone,

my husband surprised me with a gorgeous black square mini from 21c for Christmas. I love it but the chain keeps twisting... it goes back to normal when I twist it back but I keep wondering...
In your experience, is that normal or should I tell and ask for another bag?

 

[mrsblue]

Same, I was told by the SA it is normal. It’s kind of annoying though, having to have to fix it all the time.

 

[Little_P]

Me too but don't bother to re-twisted it back as it will keep going back twisted.
I tried many times to fix it but it keep go back twisted just second after I did.

 

[am1ly]

Me too same problem, so annoying
I never have this problem with my caviar CF bought several years ago.