Spots on hangtag

Jun 26, 2020
Good Morning!

I am new to the group, I hope everyone is staying safe and healthy! I recently purchased a Saddle 23 handbag from Coach. I received it the other day and started to unwrap it. I unwrapped the hangtag first, I absolutely love 1941 hangtags! I was so disappointed, I noticed what looked like maybe rust spots? I did attach a pic of the hangtag. Has anyone experienced this? I called customer service, was on hold for 35 minutes. The customer service rep I talked to was a bit rude. I told her of the problem I had with the hangtag, she said they can send a hangtag out to me which would take 3-4 weeks, and that she can't guarantee that it would be a 1941 tag that is currently on the bag. Ugh. I am taking it to the Coach Boutique to see if they can rectify this. IMG_1908.jpg