Since this is TPF which is supposed to here for fun of course but most importantly as a resource and tool for the consumer, I would like to recommend and request that more consumer alert info be included about Special Orders in this thread:
http://forum.purseblog.com/rebecca-...rmation-faqs-updated-368748.html#post12939610
I would like additional info added so that anyone trying to decide if they want to join an SO is aware of the risks involved. I think every SO order thread should link to this info as well so that newbies are aware.
The additional info I would like add is:
1) The orders are supposed to take 16 weeks but generally run over. There are also no guarantees that RM will update you if the SO runs over.
2) There are no guarantees from RM regarding the quality of the bag or if RM does not make the bag per specifications. This means that the sales are final - there is no guarantee that you will get any refund or discount. Usually no refunds are provided.
3) If there is an issue with the bag, it is possible that RM make fix it but the turnaround time for the fix could be 1 month or longer.
4) Emails to RM CS may not be responded to or repeated emails may be needed in order to get a response.
If I had know all of this, I would have thought twice about ordering from RM.
If RM gets their act together then the info can be updated but right now there needs to be some warning to consumers.
http://forum.purseblog.com/rebecca-...rmation-faqs-updated-368748.html#post12939610
I would like additional info added so that anyone trying to decide if they want to join an SO is aware of the risks involved. I think every SO order thread should link to this info as well so that newbies are aware.
The additional info I would like add is:
1) The orders are supposed to take 16 weeks but generally run over. There are also no guarantees that RM will update you if the SO runs over.
2) There are no guarantees from RM regarding the quality of the bag or if RM does not make the bag per specifications. This means that the sales are final - there is no guarantee that you will get any refund or discount. Usually no refunds are provided.
3) If there is an issue with the bag, it is possible that RM make fix it but the turnaround time for the fix could be 1 month or longer.
4) Emails to RM CS may not be responded to or repeated emails may be needed in order to get a response.
If I had know all of this, I would have thought twice about ordering from RM.
If RM gets their act together then the info can be updated but right now there needs to be some warning to consumers.
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