Hi guys,
I am just wondering if anyone has experienced bad quality with a special order recently? I have picked up my Kelly and it has clearly had black soot stains around the edges. I suppose it is from someone being not careful (or skilled enough ) when applying the hot wax to seal the edges of the leather. Maybe the Artisan had one too many mulled wines this Holiday season
I have had the handbag go back to Paris as I fully expected Hermes to be able to clean it up and correct the bad quality finish right away. However, I was told that it is a normal effect of the production process. Hmm. Really? The handbag was sent back over here and Hermes has not done anything at all to correct the problem.
Has anybody else perhaps experienced anything like that? Please send me a private message if you'd prefer not to answer on a public forum.
I can post detailed pictures. The black soot stains are clearly visible. Not a good job at all.
I am just wondering if anyone has experienced bad quality with a special order recently? I have picked up my Kelly and it has clearly had black soot stains around the edges. I suppose it is from someone being not careful (or skilled enough ) when applying the hot wax to seal the edges of the leather. Maybe the Artisan had one too many mulled wines this Holiday season
I have had the handbag go back to Paris as I fully expected Hermes to be able to clean it up and correct the bad quality finish right away. However, I was told that it is a normal effect of the production process. Hmm. Really? The handbag was sent back over here and Hermes has not done anything at all to correct the problem.
Has anybody else perhaps experienced anything like that? Please send me a private message if you'd prefer not to answer on a public forum.
I can post detailed pictures. The black soot stains are clearly visible. Not a good job at all.