SOS-Does Chanel fix this

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  1. Hi all, I haven't use my reissue for a while. Just took it out this Monday to use everyday. And today this happen: the lock "break"off?
    1. Do you know if Chanel be able to fix this?
    2. Where should I bring it in, since I bought it at BG but California doesn't have BG?
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  2. Yes, it happened to a friend of mine (also Reissue) and I know she was able to have it fixed. I don't know how long it took, etc but I did see it after she had it fixed & I couldn't even tell it had been broken. So I don't think it will be a problem.

    I think a local Chanel boutique should be able to take care of it, but since I've never purchased from department stores in the US I am not sure. I'm sure more knowledgeable TPFers will be able to help you, esp since many here purchase from BG!
  3. Updated: I went to Chanel boutique. They helped me send the bag for repair. 4 weeks and $85 later. The bag is back and good as new.
  4. Awesome so Glad they fixed it... My SA tells be that hardware is the most requested repair especially on the boy bags..