Last week I went to BV to buy the "Braided handle tote" in white and when I was admiring her an hour later in a cafe I noticed that she had 2 spots on each sides where a beige glue came out so I went back to exchange her but because they didn't have another one they had to order it. So yesterday BV called and said that the replacement bag is there and today I went to pick her up. This bag had the same problem not as bad as the first one but still on each side where glue marks so I told them that I don't want this and that I want a perfect bag or my money back. The SA told me that she can give me a voucher about the amount I paid for it or that I need to wait for her boss to come back next week because it's on her to decide if I get my money back. She even had the nerve to tell me that those little marks don't inflict the functionality of the bag and that they're just little beauty defaults. I'm so and told her that I don't spend 1000 for something that's not perfect. But anyway now I have to wait for the manager to come back next week. I'm already at the point where I don't want the bag anymore as it seems like a problem that all those white bags have and there isn't another BV bag I want right now. . I just want my money back and I really hope that they give me a refund without making to much problems. Here's it's the law that if an item has defaults the manufacturer has 3 times the chance to provide a perfect product and if he can't he has to give a refund. But I really hope that I don't have to remind them about this law or even worse fighting with them. I was really dissappointed about the crappy service they provided Sorry for the long post but I needed to get it out of my system!