So you gotta listen to my long story becuase I am soooooo frustrated.....thank god I'm going out with a friend tonight so I can keep my mind off things.... So I order the quilted bays (black and offwhite) from LVR and they promptly ship them with fedex, due to arrive this morning before noon. So I call last night to see if I can pickup at the depot instead so CS says no problem they'll add a note on my file.....so this morning I wait and wait and the package finally arrives in Ottawa and is being cleared by customs so I head over there thinking it doesn't take that long to clear (it never has in the past with any delivery method). So she says it still hasn't cleared and we'll call you as soon as it does so you can come pick it up. So I run a few errands in the area and an hour later a fedex broker from the local office calls me to tell me that the customs officer needs verificaton documents on the order amount etc....So I dash home at 2:30 and send her all my e-mails verfiying everything. Once again I tell her that I will go pick it up once it clears. I wait and wait and decide to call back at 5 and can't believe my ears when he tells me that its just cleared customs. I have to go drop of my girls at paino/singing class and have 1/2 an hour to go pick it up! So I call the 1-800 # on the way and tell CS that I wanna pay any due amount by phone so I am not delayed once I get there. So she keeps me on hold for about 5 mins and comes back and says that they cannot release the package to me without authorization from sender otherwise they have to have their drivers drop it off the next day. So ofcourse I am in disbelief becuase I've been waiting all day and now thats it finally reeleased by customs I can't get it. Well no one from their CS has told me this all day and I say that I have all kinds of IDs with pictures and address and everything. There is nothing they can do a that is their policy. So now I have to wait till tomorrow morning....all I can say is that they better come before my drs appointment. AAAAAAAHHHHHHHHHHHH I can scream right now!!! Anyways.....thanks for listening becuase I really had to vent..... I will post pics as soon as they arrive! They'd better be worth it!!!