On Tuesday called Bergdorf's to order a timeless clutch in black caviar from Galina but she was unavailable so I got another SA...she was rude to me on the phone, was totally distracted and wanted to kick me off. I called her on it and said "Sorry that I'm taking so long, I just wanted to get my order right" and she didn't even care! I asked for overnight shipping. Yesterday I missed FedEx and so I stayed home from work today to get my package. It turns out that I got my Chanel scarf from the Dallas boutique instead (which I asked for 2nd day Air) and NO TIMELESS CLUTCH. Furious, I called the SA and asked her where my clutch was and she said that I asked for regular shipping. I said "No, I told you I wanted OVERNIGHT." She said that someone was going to assist me with the shipping and someone else got on the phone and asked for my last name and number. I have been waiting 45 minutes for her to call me back and I think they're trying to avoid me. I will NEVER deal with that SA again. I hate that she was rude to me and I want to scream at her over the phone in a minute! I stayed home from work just so I could get my purse and it's not here. Sorry to vent, I've learned never to deal with this SA ever again.