I recently opened a dispute with paypal for an item significantly not as described. Everything seemed to be going well and the seller was apparently very sorry for her mistake, etc. So she wanted to issue a partial refund and asked me to close the claim. I said I was not comfortable closing the claim until I received the refund. She refunded the whole transaction which then automatically closes the paypal claim and asked me to pay her the outstanding balance. As the transaction was pending I decided I would refund her once the funds had cleared. This morning I received a email notifying me the refund had failed! I called paypal and apparently the seller had canceled the refund and now the paypal claim is also closed as she issued a refund. The rep had the audacity to tell me the only thing I had left to do was contact the seller and the claim even though the refund had failed would not be re-opened. Where the hell is my paypal protection?? So ladies if you ever file a paypal claim escalate it to a claim and don't dilly dally with resolution! Thankfully I paid with my Amex whom I will be contacting momentarily.