Somebody Help... Red spot with new LV

lonelydolly

Member
Dec 19, 2006
56
0
San Diego/Bangkok
My friend bought her first LV bag over the weekend end.(I was with her) We were so exited, We didn't check on the bag while we were in LV shop. Then... When she got home she called me. There's a little red spot on the hand strap!!! She couldn't get it out! It's the red spot that came with the dust bag. I told her to use lotion to rub it...That doesn't work either! We desided to return it,They could not accept the bag because of that red spot....... What should I do to help her??? Can anyone help.....:crybaby:
 
TheNordstrom Anniversary Saleis NOW open to Ambassador cardmembers.Click or tap to shop the Nordstrom sale!
P.S. Don't forget to join the activeNAS 2020 threadand share your hauls with the community!
Oct 17, 2007
264
12
Los Angeles
Did you guys explain that the red spot came with the dust bag? If it is their own defect LV is usually pretty good at replacing bags in my experience. I had a monogram pochette and the strap broke a couple months after I had it, I brought it in and apparently I had an older version where the strap was connected to the zipper. At first they only wanted to fix the bag for me, but I ended up receiving a brand new one in the mail.
 

Bag Fetish

Iphone Addict!
O.G.
Mar 28, 2006
34,508
282
the land of cold!
I told her to use lotion to rub it...That doesn't work either!
that was your first mistake, the bag should have been taken right back to the store when you saw the mark. You shouldnt have tried to removed. IT seems you would have been happy if that would have taken the mark out, so i suggest using magic ereaser.
 

lonelydolly

Member
Dec 19, 2006
56
0
San Diego/Bangkok
that was your first mistake, the bag should have been taken right back to the store when you saw the mark. You shouldnt have tried to removed. IT seems you would have been happy if that would have taken the mark out, so i suggest using magic ereaser.
I think so too.... :Push: But I think If we try to tell them again and have them fix it for us?
 

lonelydolly

Member
Dec 19, 2006
56
0
San Diego/Bangkok
BAlenciagaLove1 , Classic Chic :yes: ; THANK YOU SO MUCH!!! but,I talk to the manager already but she said it looks like a lipstick stain.... I was like "eerrrr...Ok it came with the bag" I think I have to go there to speak with the SA that I bought with.... See what she said... I will try again.... Thank you!:crybaby:
 

sweetLVbaby

daydreamer
Oct 16, 2007
85
0
BC, Canada
I agree, next time don't try to clean it. If it is obvious that the bag is untouched and unused, they WILL take it back. However, if the mark is rubbed and smeared, it makes it look like something you did. But since it did come that way, I would INSIST on an exchange. Your friend shouldn't have to keep a defective bag when she paid that much. Good luck!
 

dell

Lovin My Little Girl
O.G.
May 23, 2007
9,017
327
Colorado
I have learned to look over my bags at the store. Live and learn I guess. There is NO way to prove that you didn't do it!