I spoke w/Chris from Artbag in NYC today because I sent him two bags for cleaning and repair. I really wanted him to dye a dirty Pale Pink (2006) work bag to black, but unfortunately he doesn't provide that service anymore. I asked him why, and he said it is because the Balenciaga leather doesn't respond well to the dye. I assume that is why people have said that the leather doesn't feel the same after a bag gets re-dyed. He is going to replace the piping on the corners of the Pink work, because he has some leather that will be a close enough match in color (yay!). Then he will clean the rest of the bag as best as possible...I'm not too sure how happy I'll be with it, because the color on the back of the bag has worn off completely in lots of places. He said he would try and disguise that somehow using some treatment he can apply to the leather. I am just kind of bummed out since I bought this bag with the idea in mind that I was going to get it dyed black. This is going to cost me a pretty penny; I hope I don't regret it. Maybe I'll be pleasantly surprised with the end result, though... fingers crossed. The repair/cleaning cost is going to be around $375. I paid $510 for the bag...so it better look nice in the end!!! I asked him if he knew how Balenciaga applies the shiny finish on the leather. He said it is the result of their special tanning process on the leather. I always assumed it was a sort of finish they "painted on," but apparently not. So, it's probably impossible to restore that shine once it dulls. Just thought I'd share these tidbits with my bbag gals. I'll let you know how the restoration turns out for me in a few weeks.