I was wondering if anyone can help me,i took my heloise out today and the strap broke frome the gold peice at the end of the strap,can anyone tell me where i can have it fixed? Maybe the chloe store may be able to fix it? Thanks
However, that was in November and I found out this week that the department store organising the repair has no idea what happened to my bag......
Oh God, I'm sorry.
Harvey Nicks sent a bag off to Chloe, for me, as it had loose (but still fairly firmly attached, via loops of thread through the centre of them) beads and Chloe, finally (over three months later), said they didn't have the beads, anymore (this was less than a year after purchase), so couldn't fix it!
They must have pulled the beads off, intentionally, because it arrived back with several missing (and they couldn't just have fallen off)!
Admittedly, the beads had sharp edges, so they had a tendency to saw through the thread that went through the loops, so they probably thought it would just happen again; but there was no need to rip the beads off on purpose!
So, yes, I'd avoid sending anything to Chloe, if I could help it.
^ Yes, hopefully that's the case!
I guess, at least, it means that they probably haven't lost it and as it has no beads to pull off, with any luck, it will still be in one piece!
No problem - glad I didn't worry you more and hope it turns up very soon.
BTW, I assume you've been badgering the store?