hi there! i post on the lv threads mainly. i just bought a chanel at Saks in nyc. i bought a smaller quilted one in lambskin with the double chain in gold. i wish i knew the name of it- it's got 2 flaps and 3 pockets on the inside main compartment- 1 for lipstick. (forgive me if this is a horrible description) i want to use it as an evening bag. anyway when i bought it the SA showed me 2 bags and i picked the better one based on the outside. i didn't use it for the event i bought it for. when i took it out the next day to show my family i opened it for the first time and the inside was horribly scratched. i was shocked as this was brand new- it still had the tissue over the bottom on the outside. i brought it back to Saks tonight and they brought out the last one they had and it too was scratched. the SA told me that it was supposed to have felt over the inside flap and neither did. he told me that they would call me when a new shipment came in as those should have the felt and be perfect. so my questions: is this normal? is it hopeless to think i can get a perfect bag? should i just go to chanel and buy it rather than wait for Saks? (i don't actually need it now but i guess i'm asking if the ones at chanel itself might be better) and the last questions- what are the best styles to use as evening bags (and i suppose can be used for other occasions as well- that's why i chose this one rather than the single chain- it seemed like i could wear it more) and which is better/ more classic: gold or silver chains? my mom and i are still debating it. i like the look of the silver better but both she and i mainly wear gold jewlery. thanks and sorry this is so long! my mom bought the larger caviar black quilted bag with the gold double chain and now she's a convert! lol.