I would like to make a few suggestions because I often see many threads complaining about terrible customer service. I'm not sure if it's getting worse these days or what, but either way, if a sales associates treat a customer poorly, it is unacceptable. Here are a few suggestions.
1. Don't just walk out without telling a manager. Otherwise, they will never know. Ask to speak to a manager and explain what happened as nicely as you can. Tell them you won't be making a purchase today because of the way you were treated. If the manager is the problem, get the number for customer service for that store and make a phone call. Once stores realize people won't put up with this, they will learn to hire better employees or train them on how to act as an employee.
2. If you receive exceptional (good) service, tell a manager. I think it raises the bar by creating awareness of other sales associates' good behavior and attitude. It will make him or her feel good, and perhaps inspire others to do the same if a big deal is made about how great they were. A thank you note for a job above and beyond is always appreciated, too.
I think the more people do this, the better service people will expect, and the better service they will get. People will learn that there are consequences for negative behavior and acknowledgment or even reward for good behavior. Everyone wants to be acknowledged for a job well done. It only takes a minute to do these things. I think the same can be applied to restaurants, salons, or anywhere you may receive a service.
If anyone else has suggestions, please add it to this thread!
1. Don't just walk out without telling a manager. Otherwise, they will never know. Ask to speak to a manager and explain what happened as nicely as you can. Tell them you won't be making a purchase today because of the way you were treated. If the manager is the problem, get the number for customer service for that store and make a phone call. Once stores realize people won't put up with this, they will learn to hire better employees or train them on how to act as an employee.
2. If you receive exceptional (good) service, tell a manager. I think it raises the bar by creating awareness of other sales associates' good behavior and attitude. It will make him or her feel good, and perhaps inspire others to do the same if a big deal is made about how great they were. A thank you note for a job above and beyond is always appreciated, too.
I think the more people do this, the better service people will expect, and the better service they will get. People will learn that there are consequences for negative behavior and acknowledgment or even reward for good behavior. Everyone wants to be acknowledged for a job well done. It only takes a minute to do these things. I think the same can be applied to restaurants, salons, or anywhere you may receive a service.
If anyone else has suggestions, please add it to this thread!
