Hi ladies, Before the new policy, I sold my Chanel tote to a new poster with less than 100 posts. She now wants a refund for the bag (including the shipping), but wants me to refund the money BEFORE she sends the bag back to me because she doesn't believe that I accurately described it. I'm sorry she's disappointed with the bag, but I do have a problem refunding her payment while she still has my bag! On eBay, I always waited until I received the item to give a refund. She paid via Paypal. I do not know this woman, she doesn't have a long posting history. Any advice?